TERMS OF USE - PRIVACY POLICY
COMPANY “Α.ΔΡΟΣΟΥ & Υ.ΔΡΟΣΟΣ ΟΕ”
www.santorini-oia.net is an online store selling products through the Internet (https://santorini-oia.net/), created by the company Α.ΔΡΟΣΟΥ & Υ.ΔΡΟΣΟΣ ΟΕ.
1. Preface
i) Our company "Α.ΔΡΟΣΟΥ & Υ.ΔΡΟΣΟΣ Ο.Ε." , located in Oia, Santorini, legally represented and legally registered the domain name www.santorini-oia.net (hereinafter referred to as "Company"), officially registered under the number …………….. …………. and VAT EL998665645, offers its services via the Internet to the visitors/users or registered members of its website, under the following terms [and conditions] of use, which the visitor / user / registered member of the website concerned is hereby invited to visit and read them carefully, and in case he/she fully accepts them, may then move to any legal use of the website and the services contained/offered therein.
2. Purpose of our company
ii.) The purpose of our company is summed up, as follows: manufacture, supply, marketing and sale (wholesale - retail) of paintings and draws, jewelry, and items of general folk art, the manufacture, supply, wholesale and sale of ceramics, small furniture, candles, toys , books-magazines, accessories, clothing, footwear, as well as any other activity related to the above to achieve the corporate purpose. Imports and exports of the above items, as well as any other related items to and from abroad are included too. In addition, the purchase, sale, lease and rental of real estate and businesses in general on the island of Thira (Santorini), as well as in the rest of the country form part of the purpose of the company, in order to be expanded, etc..
iii.) It is hereby agreed that the use of this website by the visitor / user, or of the registered member in no way harms its efficiency, does not alter the content and in general does not degrade its functionality. In addition, access to secured areas of the website or to sensitive information is strictly prohibited.
3. OPERATION OF SERVICES AND PROPER USE OF WEBSITE
i) Our Company operates, in addition to its physical headquarters and physical store in Oia Thira, Santorini (GR), and currently (simultaneously) operates in the form of an online store (e-shop) and provides visitors / users and its registered members collections and promotions of products (see above) for sale and hereinafter referred to as "products or objects", and at the same time provides services of purchase / rental interest, real property/estate, (see above - "purpose" of services) , including various communication and information tools, e-commerce, services, etc.
The promotion of the items for sale contained in the Company's website takes place by posting / publishing our products on it [or on any social media, coming from the respective official website, or our official account]. This projection / publication is accomplished through entries of text-descriptions, photographs-images, dimensions of the objects, graphics, banners, videos, audios, animations and / or through any other relevant means of publication/promotion, etc. (hereinafter content).
To achieve the above goals the Company can have and use in any way applications of information technology, electronics, software (software), INTERNET / INTRANET, e-commerce (E-COMMERCE), communication (e-mail, Skype, social media, etc.) and any other appropriate and relevant means of promoting and publishing our products and services.
ii.) The visitor / user / registered member bares the reasonable care and responsibility of access to the Company's services, consequently, access may require the payment of fees to third parties (e.g. Internet service providers, charge for time spent on the Internet, etc.). Also, the visitor / user is solely responsible for his personal equipment with the necessary technological means, which allow him to access the services of the Company in an accurate and responsible way.
iii.) The content and information contained in the Company's websites constitute a means of information and sale to the visitor / user / registered member and in general to the community of Internet users. The Company makes every effort to ensure that the content and information displayed on its website are accurate and true, however, the Company reserves the right to modify and / or temporarily or permanently recall or cease part or all of the services, with or without warning to visitors / users / registered members, without any material harm against them.
The Company does not guarantee and is not responsible that the pages, services, options and contents of its website will be provided without interruption, without errors and that errors will be corrected or adjusted immediately. Also, the Company cannot guarantee that the same or any other related website or servers do not contain "viruses" or other harmful components.
4. ADVERTISING - THIRD PARTIES
i). The Company reserves the right to display and advertise on its website additional products and services of any other persons or legal entities contracted with the Company, whose advertisement will be posted [with "ad banners" or in any other appropriate way] on wider area of (the website). The web page may contain hyperlinks that point to third party web pages. The Company has no responsibility for the communication of the visitor / user with the third party service providers that are advertised on its website and for any commercial transaction that may arise from the any kind of contractual relationship between them. These websites are neither controlled by the Company nor it is responsible for their content. In particular, the Company does not control the availability, content, privacy policy, quality and completeness of the services of other websites, to which it refers through "links", hyperlinks or advertising banners. Therefore, for any problem that occurs during the visit /use of the visitor / user / registered member must go directly to the relevant websites, which are solely responsible for the provision of their services. The Company in no case should be considered to accept the content or services of the websites to which its website refers or is associated with them in any way.
5. Terms of Purchase
i.) Sales training
As soon as the "Buy" button is pressed, the customer submits a proposal for the purchase of his / her works in the "basket" and is required to agree and accept the application of the present General Terms and Conditions of Purchase.
ii) Availability of projects
If the works ordered are no longer available at the time of ordering, santorini-oia.net reserves the right not to accept the specific order and, consequently, not to make the sale. In this case the customer will be informed accordingly. Any payments to be made or made will be canceled. Any payments will be returned to the customer without undue delay, in the same way that the buyer chose to make the payment.
iii) Project Descriptions
Before making a purchase and if you have any questions or doubts about a project, you can contact us. Note: The colors in the photos may differ slightly from those in the works, and this depends on the shooting conditions of the works.
iv) Payments
A) The payment of your purchases can be made either by deposit in the bank account of our company, or through a payment by credit card via the site or through paypal. The bank you are dealing with may charge you a commission, depending on its own billing and service policy.
Banking payments and deposits could be made in the following
IBAN PIRAEUS BANK: GR33 0171 3600 0063 6004 0031 896
BIC CODE: PIRBGRAA
NAMES: Α. ΔΡΟΣΟΥ ΚΑΙ Υ. ΔΡΟΣΟΣ Ο.Ε
B) All prices at www.santorini-oia.net are in euros (€), including the current VAT. Upon completion of the ordering process, the customer can choose the payment methods offered, namely: by credit card, by electronic deposit in a bank account, or via paypal.
C) Until the full payment of the price, the works remain in the possession and ownership of the seller company. The listed prices include the VAT and relate to purchases from the online store.
D) Transactions received from the store are made with cash, credit card or debit card. Transactions over € 1,500.00 may not be made in cash by law.
E) The data that the customer enters when making an electronic payment, are not checked or processed or stored by our website santorini-oia.net, but by the respective provider and / or payment server. MasterCard, Visa credit cards are accepted through Piraeus Bank SA. For the realization of the transaction, a reference is made through a link to the secured electronic environment of Piraeus Bank.
F) If payment is selected by electronic bank deposit through Piraeus Bank, in which our company maintains its professional bank account, the order is completed with the shipment along with the appearance of the bank transfer made by the customer. The time of completion and appearance of the bank transfer may vary depending on the Bank (usually 1-3 working days).
If the deposit is not made within 7 working days, the order is automatically canceled indefinitely. Any charges when making bank transfers, concern the banking institutions, and not our company. In case a refund is required, it will be carried out after written communication-consultation, without culpable or unjustified delay.
v. Product delivery:
A.) Collection from a store
In case the customer chooses to pick up the object from the physical store, the customer will be informed about when the order is ready to be picked up at the store (confirmation of receipt). The customer is obliged to receive his order within 2 days from the receipt of the relevant receipt notice. Products cannot be kept unless the full amount of its value has been paid. For more information on the exact address and opening hours of the physical store, the customer can visit our website www.santorini-oia.net.
B.) Delivery to the place of choice of the customer
i.) The delivery times of the projects depend on ELTA (HELLENIC POSTS SA). Especially, for the projects with large dimensions, the time of their preparation, packaging and delivery in the local ELTA store, more attention and time is required. Delivery time may also be affected by the payment method chosen by the customer (eg the time of completion and appearance of the bank transfer may vary depending on the bank (usually 2-3 working days).
ii) Shipping, packaging and delivery are offered by us free of charge through ELTA. In the case of shipments abroad, deliveries abroad are also made through ELTA and the postal and transport bodies cooperating with ELTA.
iii.) Return Policy
Our works are always delivered in special packaging as provided for fragile items. In case it is delivered without its packaging, then the buyer must refuse to accept the project.
6. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS – TRADEMARKS
The content of the website as well as the works of art (products) displayed by it, are all together intellectual property of the Company. All works of art, trademarks, logos, service marks appearing on the website are the property of the Company or third parties. Except for the expressly stated exceptions (copyrights of third parties, associates, organizations, members / customers, advertisers, etc.), all the content of the Company's website and in general of the archives of this Website, are copyright, registered trademarks and service marks of the Company and are protected by the relevant provisions of Greek law, European law and international conventions and treaties. Therefore, none of them may be sold, copied, modified, reproduced, reposted or "uploaded / downloaded", transmitted or distributed in any way in whole or in part. The case of individual storage of a single copy of the content on a simple personal computer is excluded, for personal and not public or commercial use and without deleting the indication of their origin from the Company's website, without prejudice in any way the relevant rights our intellectual property. The other products or services mentioned on the websites of this Website and bearing the marks of the related legal entities, advertisers, etc., are their own intellectual and industrial property and therefore these bodies bear the relevant responsibility. The visitor / user / registered member of our website understands and accepts that he is not given the right to reproduce, copy, sell, resell and / or commercially exploit in any way all or part of the content of the Company's website.
7. POLICY MANAGEMENT AND PROTECTION POLICY AND PERSONAL DATA
A) The Company bares in mind the protection of the personal data of visitors / users / members, seriously and considers the protection of privacy important. The privacy policy refers to how the Company uses the personal data of visitors / users / members that it collects during the visit / user of its websites and the services offered.
B) The IP address through which the PC of the visitor / user has access to the Internet and then to the website of the Company, is kept for technical reasons and is used exclusively for the collection of statistical data.
C) From the moment you create an account as a registered member of our website (optional), the data you will declare are registered in our database, such as: Name, surname, e-mail, location information, invoicing and contact information, etc. Sensitive data concerning your credit or debit cards are not stored in our database in any way. You register them on the server of the interbank cooperation environment and they are used only for the need of a given transaction. In each of your future orders, you will be asked to repeat the completion of these and / or other payment details. Your personal data is stored securely on the server that hosts our website. They are accessible only to persons authorized by us to process your transactions and the necessary interaction with our online system. In no case this data is known to third parties.
D) The Company uses cookies to identify the visitor or a registered member and in order to better serve him. In particular: Cookies are small text files, which are stored on the hard drive of each visitor / user and do not receive knowledge of any document or file from this computer. They are used only to facilitate the visitor / user access to the specific services of the Company and for statistical or marketing purposes, in order to determine the areas in which the services of the Company are useful or popular.
The visitor / user / reg. member of the website can configure his server (browser) in such a way as to either warn him about the use of cookies in specific services of the Company, or to allow the acceptance of the use of cookies in part or the their total exclusion. However, even if the visitor / user / member of the specific services and websites does not wish the use of cookies (exclusion) for his / her identification, he / she may not be able to purchase items successfully.
E) Our registered members may receive electronic communication from us. This communication may include clarifications or updates on a specific order. When you make a purchase without registration, then in our database the above mentioned data are registered with the sole purpose of processing the transaction for which you register them. You will not have any future inconvenience from us for any reason not related to your specific order.
F) Also, the customer at any time can request the receipt of a copy of the stored personal data in digital form, as well as to exercise his right to be ‘forgotten’. In these cases you must send a relevant signed request either by mail or by e-mail to our email kalimera (at) santorini-oia.net. Upon completion of the order and its execution, we issue the relevant tax document to you.
The invoice/statement is an official document that concerns the public interest, so any request for revocation or change of the documents must be sufficiently substantiated in order for there to be an objective reason. At the same time you are committed to the bona fide use of our online store. Our company reserves the right to act appropriately to prevent or suppress any malicious action related to the website or the respective transactions. It can also delete or block / suspend an account. The protection of your personal data must always be in line with current national and European legislation and legal provisions in the public interest. We make every possible effort to avoid attempts to intercept or lose personal data. We have the appropriate security specifications (SSL certificate) and we carry out at regular intervals the necessary preventive technical checks with interventions and upgrades where needed. In general, we follow the common practice in matters of protection and security. In the unlikely event that any problems arise with your personal data in the future, our company's data controller will notify you immediately to take appropriate action to safeguard them and avoid adverse effects.
VIII. OTHER TERMS - DECLARATION / VISITOR VISIT / USER / MEMBER
A) The above terms and conditions of use of the Company's website, as well as any modification thereof, are governed by and supplemented by Greek law, the relevant international treaties, European Union law and in particular the provisions of telecommunications legislation. Any provision of the above terms becomes officially contrary to law, automatically ceases to be valid and is removed from here, without in any way affecting the validity of the other terms. No modification of these terms will be considered and will not form part of this agreement, unless it has been formulated in writing and incorporated by its publication. The Company has the right to modify without notice the terms of use hereof and it is the responsibility of the visitor / user to make sure to be informed about it by the website.
B) The visitor / user / member understands and accepts the international nature of the Internet and is committed to respecting and adhering to the national ethical rules of each state. This constitutes the entire agreement between the Company's website and the visitor / user / member of the websites and potential buyer of its products or services and binds only them.
C) The visitor / user / member consents / joins and hereby expressly undertakes that he has read and accepted all the above terms and conditions of use of the website, including the policy of management and protection of personal data. In case of judicial resolution of any issue that arises, the competent court is that of Syros (Cyclades).
Right and Declaration of withdrawal / Product return
If the customer is a natural person (consumer) who prepares the sale for personal use and not for the service of another property or activity (commercial, business, craft or freelance), then he is entitled to unreasonably withdraw from the distance sale exclusively within within 14 calendar days, returning the product to its original state, at the expense of return costs. Also, the customer can return the product in person and in front of our physical store or anywhere in our company, in order to submit any complaints or to state the reasons for the return of the item sent by us. Instructions regarding the exercise of the right of withdrawal. Right of withdrawal from the distance contracts based on law 2251/1994 (as amended by Ζ1-891/2013). The statement is sent by post and / or electronically to the following details:
STORE ADDRESS: CENTER OIA THIRAS K TELEPHONE (30) 22860-71661, Email kalimera (at) santorini-oia.net. You should be aware that if you exercise your right of withdrawal in any of the ways described above, you will receive confirmation of receipt of the exercise of your right of withdrawal. For the out-of-court settlement of the dispute you can contact the competent bodies of out-of-court settlement of consumer disputes: At the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (Kanigos Square, 10181, Athens, www.efpolis.gr, tel .: 1520, fax: 2103843549), To the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Ave., 114 71, Athens, tel.: 2106460734, fax: 2106460414.), In the Committees for the Amicable Settlement of consumer disputes (article 11 of law 2251/1994) based in the local Municipalities of the country.
